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Frequently Asked Questions
Orders and Shipping
How can I contact The Sage Lifestyle?
I'm happy to chat with you via the chat button (located on the bottom left corner), or via email at orders@thesagelifestyle.com. You can also reach us by phone at (323)-931-0505 with any questions or concerns.
Where are your products made?
All of my products are made in sunny California, and all orders ship out of my LA office.
How long will it take to process my order?
Depending on your shipping option, your processing time can range between 1-5 days. Expedited shipping services are given top priority, and will ship within 48 hours (weekends excluded).
Holiday Schedule: There will be NO shipping on New Years Eve, New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.
Orders are processed Monday through Friday 9am - 4pm.
When can I expect to receive my order?
See below for estimated delivery times, this includes order processing and shipping times.
Estimated Transit Time Per Delivery Option
USPS First Class Package: 5-15 business days
USPS Priority Mail: 3-7 business days
UPS Next Day Air: 1-3 business days
UPS Second Day Air: 3-5 business days
UPS International**: 5-15 business days
**Note that any duties and taxes incurred are the responsibility OF THE RECIPIENT and ARE PAYABLE UPON RECEIPT OF THE GOODS. For information regarding duties and taxes please contact your customs office. The Sage Lifestyle does not ship to APO/AP addresses.
How can I check the status of my order?
Please refer to the shipping confirmation email sent to you after purchasing. There, you will find your tracking number. You will also continue to receive email updates as your shipment progresses. Please check your spam folder just in case!
What should I do to cancel an order?
If you wish to change or cancel your order, please contact us via the chat button (located on the bottom right corner), email orders@thesagelifestyle.com, or by calling 323-931-0595. Orders that have already been shipped out cannot be altered or cancelled.
Do you ship outside the United States?
Yes, I ship worldwide for a flat fee of $35.
International orders are shipped via UPS or USPS and can take anywhere from 5-15 business days, depending on your location.
How much does shipping cost?
FREE GROUND SHIPPING ON ALL DOMESTIC ORDERS OVER $50. Applies to U.S. Residences only. International destinations (including Canada) excluded.
All orders with free shipping are sent via United States Postal Service Ground Shipping.
USPS Standard Shipping -- $5.00
USPS Priority Mail -- $15.00
UPS 2nd Day Air -- $25.00
UPS Next Day Air -- $45.00
International Shipping
USPS Priority Mail -- $35.00
I noticed my package is being shipped carbon-neutral. What does that mean?
We have partnered with Shopify Planet and every time we ship an order we will be supporting some of the most promising solutions on Earth. For more information on this partnership please visit this link.
Do you ship to P.O. Boxes?
Yes, I ship to P.O. Boxes via the United States Postal Service. If you choose NEXT DAY or SECOND DAY AIR I will use FedEx or Express Mail for your order as UPS does NOT ship to P.O. Boxes.
I can’t find my package after it has been delivered. What should I do?
I first recommend checking with your neighbors, mail carrier, and/or door attendant to locate the parcel. Oftentimes, mail carriers imply put the parcel in the wrong mailbox, so checking with these people will be helpful. If you still aren't able to locate your package, please contact me immediately via the chat button (located on the bottom left corner), or email orders@thesagelifestyle.com for further assistance.
What should I do if my package is damaged during delivery?
I do my best to make sure every package is packed with love and care. In extremely rare situations, damages might happen during transit. If you receive an item that is damaged, send me a picture of the damaged item as well as the shipping envelope or box (if possible), and email your photos to orders@thesagelifestyle.com within 24 hours of your delivery date for replacement.
How can I manage my subscription?
Please visit this link to view or update your subscription!
Returns and Exchanges
I accidentally ordered the wrong fragrance. Can I exchange it?
While all sales are final at The Sage Lifestyle, I do make exceptions in cases like this. If you accidentally ordered the wrong fragrance, please email customer service within 15 days of purchase for an exchange authorization. Fragrances must be unopened, unused, and in perfect condition, including the box and the bottle, in order to be eligible for an exchange.
Exchanges are at the customer's expense. You are required to include a prepaid return label, a note explaining the exchange, your order number and date of purchase in your return package. All exchanges will be shipped to the following address:
The Sage Lifestyle
ATTN: Returns and Exchanges
133 N. Gramercy Place
Los Angeles, CA 90004
I bought The Sage Lifestyle’s products from another store, can I return it or exchange it with you?
Unfortunately, no. Please refer to the retailer you purchased our products from for their return/exchange policy.
Payment, Offers, and Gift Cards
How can I get free perfume samples?
Two free samples are provided with a purchase of $50 or more. You have an opportunity to enter your fragrance choice(s) at checkout under the notes section. If you don't have a preference, I will choose for you.
How do I purchase fragrance samples?
Please visit this link to view all Fragrance Samples.
Where can I find a boutique near me that carries your gemstone perfumery?
You can check my store locator to potentially locate a boutique near you. It is best to call the boutique prior to visiting to make sure they have the fragrance(s) in stock before making the trip over.
My order is a gift, do you offer gift wrapping?
Yes, I offer FREE gift wrapping for all my products. Please select the GIFT WRAPPING box at checkout to receive your free service. Please make sure to add your gift note in the NOTES section in your cart if you would like to add one.
What forms of payment do you accept?
I accept credit cards (Visa, MasterCard, American Express and Discover). Credit cards can be used when placing an order via internet or phone. You may also use PayPal, Google Pay, Shop Pay, Google Pay and AfterPay.
Where do I enter my promo code?
Please enter your promo code at checkout. When I am running a special event, discounts are often applied automatically once you add the correct items to your cart. In this situation, a promo code will not be necessary. If you are interested in receiving my exclusive offers and discounts, please subscribe to my email list.
Something is wrong and my promo code isn’t working. How do I fix this?
Contact my customer service team via the chat button (located on the bottom left side), email orders@thesagelifestyle.com or call (323)-931-0505 for help with a promo code. We will get back to you as soon as we can to solve any problems that you may be having.
Where can I purchase a gift card?
To purchase a gift card, please visit here.
What are the instructions to redeem a gift card?
All gift cards are delivered electronically within minutes by email and contain instructions on how to redeem them.
Do you wholesale your products?
Yes, I do. For more information, click here.
