Business Process Management Features

Reshape your business processes with a complete and easy-to-use tool

Streamline the creation of your business processes with Business Process Design

Automatically generate diagrams from tables

Simply enter your data into a table, click the render button and you’ll automatically see the process modeled in diagram form.

Leverage out-of-the-box workflows

Drive efficiency and collaboration at the same time using out-of-the box workflows to manage approvals and change requests.

Build a central business process repository

Realize the benefits of a single source of truth where teams across the organization can access the same data sets for decision-making.

Simulate various scenarios with Process Simulation

Simulate process scenarios based on time, cost, and resources

Use statistical models to simulate time and cost parameters and get reports to analyze process performance.

Detect issues

Use a visual representation to easily spot issues (e.g., delays, high cost, over and under resource utilization, etc.) and share results.

Conduct multiple “what-if” scenarios

Run simulations on various scenarios based on time, cost, and resources and easily compare two scenarios to select the best one.

Understand how your processes are really executed with Process Mining (provided by Minit)

Discover processes

Automatically detect “as-is” process models and see how processes are really executed.

Identify process inefficiencies and bottlenecks

Visualize where bottlenecks, inefficiencies, and compliance issues are occurring to know where to troubleshoot.

Compare actual and planned processes

Identify gaps and evaluate process conformance.

Evaluate process performance

Rank process performance and set alerts to learn if your operational KPIs and standards are being met.

Improve customer experience with Customer Process Mapping

Map persona-based customer journeys

Enter your persona data into a table and at a click of a button, convert into a customer journey map.

Measure customer satisfaction

Rate touchpoints based on a set of criteria at different times and get reports to understand customer satisfaction.

Connect touchpoints to underlying processes and business capabilities

Link touchpoints to the organization’s internal processes and business capabilities and check to see how they support the customer journey.

Design customer-centric processes

Map processes that need to evolve to improve customer satisfaction

Identify areas of concern and drive compliance initiatives with Risk Mapping

Map risks on process diagrams

Visually map risks on your process models and connect them to operations and entities.

Assess risk

Perform risk assessments and identify which operations should be monitored.

Implement controls to mitigate risks associated to processes

Define the strategy for each risk, especially the implementation of new controls.

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MEGA HOPEX Platform for Business Process Management

Simplify collaboration and ensure alignment, collect, and analyze information, and get actionable insights with a smart, automated, and connected platform.

Smart: Get data-driven insights

Persona-based dashboards: Use dedicated dashboards that enable business analysts to get the right insights to make the right decisions.
HOPEX 360 Enterprise Portal: Easily share and communicate how the operations should run to all relevant stakeholders.

Automated: Accelerate the delivery of your projects

Automated process discovery: Use process mining to identify existing processes easily and accurately.
Automated diagramming: Easily generate process diagrams directly from tables and save valuable time.

Connected: Improve collaboration and alignment

Integrations: Foster collaboration with the integration of common collaborative tools and chats.
Assessment engine: Assess processes using questionnaires that track standard and custom criteria such as execution (design, knowledge, IT support) and performance (business value, efficiency, and risks).
Collaborative workflows: Simplify collaboration between all contributors and ensure success using wizards and guided workflows.

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Leverage out-of-the-box integrations to accelerate your business process transformation

Minit

Uncover how your processes are really executed and identify bottlenecks and reworks with process mining.

Microsoft Teams

Leverage Microsoft Teams workspaces and chat to simply share process diagrams, data, and analytics to foster collaboration.

Visio

Easily import Visio diagrams in HOPEX and automatically translate Visio shapes into BPMN diagrams.

Rest API / GraphQL

Perform any custom integration with third-party products through simple, efficient, industrialized GraphQL and REST APIs that can easily evolve as your business needs change.

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Work in a standardized manner using recognized business process management frameworks

BPMN

Understand and communicate internal business procedures in a standardized manner using Business Process Model and Notation (BPMN).

APQC

Standardize and structure your business process landscape using either cross-industry or industry-specific guidelines in the APQC Process Classification Framework (PCF)®.

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Success Stories

MEGA Customer Story - Edison Energia - Process Mapping Program

Blog Posts

[Q&A] Edison Energia: Increasing visibility & collaboration through a process mapping program

See all resources

Core business process management use cases

Customer Centric Process Optimization

Get a common understanding of how business processes are executed

Quality Management Systems

Simplify compliance activities with a Quality Management System creating a single source of information for business operations documentation and standardization

Process Governance

Maintain an up-to-date repository of business compliance with the identification and implementation of the necessary internal controls and monitor compliance levels.